Pastel Charm

Delivery

We deliver to most Auckland areas for a flat service price of $15. The Auckland area this service price covers is as follows: As far north as Long Bay, west to Massey and Titirangi Township, no further south than Papakura, and no further east than Cockle Bay.

Please select Auckland ZONE 1 DELIVERY at checkout.

Outside these areas, please contact us for a quote on delivery.

Ph: 09 528 2528

We strongly recommend a contact number for the recipient, so we may contact them should any issues arise such as they are not at home and would like us to leave the flowers in a secure covered area or if any special codes are required in order to access gated, secured community or buildings.

We deliver twice a day, Monday to Friday. One morning delivery on Saturdays, and no deliveries on Sundays or public holidays (Except for Mother’s Day and Valentine’s Day).

Orders received before 10.00am will be sent out in the morning, and will be delivered any time before 2.30pm.

Orders received before 2.00pm will be sent out on our afternoon delivery and will be delivered no later than 6.30pm.

Orders for Saturday delivery need to placed before 10.00am and will be delivered any time before 2.30pm.

We do not deliver on Sundays  as couriers are not available, the exception to this rule is on Mothers Day these deliveries are done by a specialised in house team/florist who have in the past taken care in delivering, reading cards if need be and placing flowers for those who are unable to.

If you place an order after the above times, your flowers will be delivered the following working day.

 We will endeavor to always get your orders out within the usual times set above but If your order needs to be delivered urgently or for a certain time, this does incur an extra cost. Please call the shop for a quote. 09 528-2528

Orders to business addresses (based on usual business hours) must be placed before 10am for same day delivery. We cannot guarantee same day delivery for business orders placed after this time. Please contact the shop for more information.

There are several options if the recipient is not home upon delivery;

(We strongly recommend a contact number for the recipient, so we may contact them should any problems arise or if any special codes are required in order to access gated, secured community or buildings)

If possible, our trusted couriers will leave the flowers in a safe and dry spot. All our flowers are sent out with a good water pack to ensure freshness.

If we are unable to leave the flowers somewhere safe, our couriers will leave a calling card for the recipient. If this is the case, there will be a re-delivery fee of the same original delivery cost.