Pastel Charm

COVID Level 3:

Deliveries remain the same as detailed below, in addition to this we have set us CONTACTLESS Pick Ups to remain in line with Government requirements to ensure health and safety measures are in place – please read the CONTACTLESS Phone Orders Pick Up details below.

Delivery – Please make sure you have included the delivery date in your order

We deliver to most Auckland areas for a flat service price of $15. The Auckland area this service price covers is as follows: As far north as Long Bay, west to Massey and Titirangi Township, no further south than Papakura, and no further east than Cockle Bay.

Please select Auckland ZONE 1 DELIVERY at checkout.

Outside these areas, please contact us for a quote on delivery.

Ph: 09 528 2528

We strongly recommend a contact number for the recipient, so we may contact them should any issues arise such as they are not at home and would like us to leave the flowers in a secure covered area or if any special codes are required in order to access gated, secured community or buildings.

We deliver twice a day, Monday to Friday. One morning delivery on Saturdays, and no deliveries on Sundays or public holidays (Except for Mother’s Day and Valentine’s Day).  

With the exception of Corsages which must be pre-ordered in advance

Orders received before 10.00am will be sent out in the morning, and will be delivered any time before 2.30pm.

Orders received before 2.00pm will be sent out on our afternoon delivery and will be delivered no later than 6.30pm. If you place an order after the above times, your flowers will be delivered the following working day.

Orders for Saturday delivery need to placed before 10.00am and will be delivered any time before 2.30pm.

Orders for Sunday (under COVID level 3 shop will be closed) We do not deliver on Sundays  as couriers are not available, the exception to this rule is on Mothers Day, Valentines Day if this falls on a Sunday these deliveries are done by a specialised in house team/florist who have in the past taken care in delivering, reading cards if need be and placing flowers for those who are unable to.

If you place an order after the above times, your flowers will be delivered the following working day.

We will endeavour to always get your orders out within the usual times set above but If your order needs to be delivered urgently or for a certain time, this does incur an extra cost. Please call the shop for a quote. 09 528-2528

Orders to business addresses (based on usual business hours) must be placed before 10am for same day delivery. We cannot guarantee same day delivery for business orders placed after this time. Please contact the shop for more information.

There are several options if the recipient is not home upon delivery;

(We strongly recommend a contact number for the recipient, so we may contact them should any problems arise or if any special codes are required in order to access gated, secured community or buildings)

If possible, our trusted couriers will leave the flowers in a safe and dry spot. All our flowers are sent out with a good water pack to ensure freshness.

If we are unable to leave the flowers somewhere safe, our couriers will leave a calling card for the recipient. If this is the case, there will be a re-delivery fee of the same original delivery cost. 

CONTACTLESS Phone Orders Pick Ups: 

We have set up a Contactless Pick Up Service from Eastridge Shopping Centre to keep everyone safe during COVID Level 3. We can take online payments or Credit card sales by phoning us on 528-2528, and let us know what you want. 

Once the payment has been processed.

• We will ask you for your Name phone number and email to send you your receipt.
• When you are ready to collect your flowers, just press the buzzer on the counter in the Kiosk. We will come out and ask you for your name and phone number
• On returning we will place your flowers in a plastic basket and in the Kiosk and step out, ensuring safe distancing is maintained. You are welcome to then collect your flowers.
• To ensure that we keep everyone safe we will be cleaning the buzzer and basket between every person and will be using masks and gloves whilst we work.